This is the privacy policy for Luxzoe Global LLC ("Luxzoe," "we," "us"). We want you to know exactly what information we collect, what we do with it, and how you can control it. No surprises.
What We Collect
When you use our site or place an order, we may collect:
- Your name, email address, and phone number
- Shipping and billing address
- Payment information (processed securely by our payment partners - more on that below)
- What you browse and search for on our site
- Your IP address, browser type, and device info
- Any messages you send us through email or our contact channels
How We Use Your Information
We use the data we collect to:
- Process and ship your orders
- Send you order confirmations, shipping updates, and delivery notifications
- Respond to your questions or support requests
- Send marketing emails, but only if you opt in. You can unsubscribe at any time.
- Improve how our site works and what we offer
- Detect and prevent fraud
We do not sell your personal information to anyone. Period.
Payment Processing
We do not store your credit card number, CVV, or full payment details on our servers. All payments are handled by Stripe and PayPal, both of which are PCI-compliant payment processors. When you enter your card info at checkout, it goes directly to them.
We only receive a confirmation that the payment went through, along with a transaction ID. If you pay through PayPal, we receive your name and email from PayPal to match your order.
Cookies
Our site uses cookies. Here is what they do:
- Required cookies: These keep your shopping cart working and remember that you are logged in. Without them, the site would not function properly.
- Analytics cookies: We use Google Analytics to understand how people use our site - which pages get visited, where people click, how long they stay. This data is anonymous and helps us make the site better.
You can disable cookies in your browser settings, but some parts of the site (like your cart) will not work correctly without them.
Who We Share Data With
We share your information with a small number of third parties, and only what is needed:
- Payment processors (Stripe, PayPal) - to handle your payment
- Shipping carriers (USPS, UPS, FedEx) - to deliver your order
- Email service provider - to send order confirmations and marketing emails you signed up for
- Analytics (Google Analytics) - to help us understand site traffic
We do not share your data with advertisers, data brokers, or anyone else not listed above.
Your Rights
You have control over your data. You can:
- Unsubscribe from marketing emails at any time using the link at the bottom of every email we send
- Request a copy of your data - email us and we will send you everything we have on file
- Request data deletion - ask us to delete your account and personal data, and we will do it within 30 days
- Update your info - log into your account to change your name, email, or address
If you are a California resident, you have additional rights under the CCPA. Contact us and we will walk you through it.
Data Security
We use SSL encryption across our entire site. Your connection to luxzoe.com is always encrypted. We keep our software updated and limit who on our team has access to customer data.
That said, no system is 100% secure. We take every reasonable step to protect your information, but we cannot guarantee absolute security.
Children
Our site is not designed for anyone under 16. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us and we will delete it immediately.
Changes to This Policy
We may update this privacy policy from time to time. If we make significant changes, we will post the updated version here with a new date. We recommend checking back occasionally.
Contact Us
If you have questions about this policy or want to exercise any of your rights, email us at contact@luxzoe.com.
Luxzoe Global LLC
418 Broadway, Ste N
Albany, NY 12207